Sylvia’s care manager needs to ensure she has a safe discharge home, and that she remains highly satisfied with the services she’s received at the hospital. Evaluations from Physical and Occupational Therapists indicate that Sylvia will need some items added to the curated list to help carry out activities of daily living to safely heal at home.
Sylvia accesses the curated lists of DME supplies and equipment along with the education important for her recovery, all customized to her individual needs.
Sylvia discovers the coverage status for each service and product she’s added to her marketplace cart. Understanding exactly how much she will pay gives her great confidence in making a decision on what she needs now and what she can wait for with insurance coverage. Porter’s transparency has been so welcomed, since the entire process of returing home has been overwhelming.
Sylvia’s Porter Care Guide accesses her record in the Porter platform. She helps Sylvia add members of her care team, navigate her insurance coverage, and choose the equipment and supplies that work best for her needs and budget.
She shows Sylvia the available options and helps her coordinate home delivery from reliable suppliers. Sylvia's Care guides provides her with helpful information about her condition, how to use her new equipment, and what to watch out for. She updates Sylvia’s son, her care manager, and her doctor so they are in the loop.