Your Care,
Our Passion.
Your Health,
Our Priority.

Get the care you need from the comfort of your home.

Home Doctor Visits

Our trained medical experts do yearly checkups at your house, making it easy to get Medicare screenings and supporting your well-being.

Appointment Management

We set up and handle your appointments with doctors and specialists to make sure you stay informed and in-network.

Benefits Breakdown

We help you use your health plan to the fullest and keep you informed about what it covers for your specific health needs.

Health Beyond Medicine

We help you with important problems that go beyond typical healthcare, like food, transportation, bills, and companionship.

Getting Prepared

What to Expect

If your health insurance provider has partnered with Porter, in 5 easy steps you will be ready to unlock a world of better care.

Your Porter Care Guide will reach out to you via phone.
We will review and support any immediate health needs
We will schedule your in-home visit with your Porter Practitioner
We will assist you in maximizing your health plan benefits
We will support all your health needs for the next 30-Days

Everything Included

What You Get

Stay At Home

In-Home Assessments

Healthcare begins in the home. A Porter Practitioner Visit enables us to personalize the support you need. Here is what is included in this no-cost service, courtesy of your health plan:

Over an hour of dedicated, 1-on-1 time with a licensed practitioner
Comprehensive preventative diagnostic screenings and lab tests
Professional assistance for any health-related questions
Enhanced understanding of your home, community, medications, and health history
Care Guide support provided, before and after each visit, to ensure your needs are met

About Porter Care Guides

Experience the Care Guide Difference

Your unwavering healthcare partner, a real human ready to listen and guide you through the complexities of care.

Care Coordination Experts

We schedule appointments with providers, identify specialists for your unique needs, and ensure you maintain an in-network status.

Health Beyond the Hospital

We address all issues that can affect your health, such as food insecurity, transportation, bills, and companionship.

Saves Time, Frustration and Effort

We handle the complex aspects of healthcare, managing care decisions, contacts, and payments, so you can focus on what truly matters.

Maximizing Your Benefits

We keep you updated on the coverage status of needed services and supplies, ensuring you get the most out of your health plan benefits.

Complete Care Circle

We keep your entire support network informed and engaged throughout your health journey to ensure you are never alone in managing your care.

Listening with Compassion

We're here to ensure you're heard, understood, and empowered because no one knows your needs better than you do.

Your Health Control Center

Manage Your Health All In One Place

Understand Your Appointments

Monitor upcoming appointment dates, identify healthcare providers, and arrange transportation.

Take Full Advantage of Your Benefits

Keep track of your health plan benefits and discover how to optimize their utilization to get the most out of your plan.

Condition-Specific Education

Explore customized health education materials, from articles to interactive tools, to enhance your knowledge and self-care.

Frequently Asked Questions

Find answers to the commonly asked questions about Porter and how you can experience stress free health today.

Why Porter?

Navigating the healthcare system can be complex and overwhelming, but with Porter, it doesn’t have to be. Our Care Guides navigate you through the process, ensuring that it remains stress-free for you. We understand that each person’s health is unique, and so should their care.

Who is my Porter Care Guide?

Your Care Guide is your reliable healthcare ally, adept at navigating the intricacies of healthcare. They are a real human who excels in scheduling appointments, ensuring you have the essential healthcare supplies, and, most importantly, listening to and addressing your unique health needs.

Do I have multiple Care Guides?

No, you have only one dedicated Care Guide who is your steadfast partner in managing your healthcare needs. This single point of contact ensures continuity and provides personalized support throughout your healthcare journey.

What are some examples of work that my Care Guide Can do?

Your Care Guide serves as a care coordination expert, helping you maximize your benefits by scheduling appointments, identifying specialists, and keeping you updated on your health plan coverage. They go beyond medical care, addressing issues like food insecurity, transportation, and bills, while also keeping your support network informed.

Does Porter cost me anything?

If your health plan includes Porter, using our services is completely free for you.

How do I know if my health plan provides Porter?

If Porter has been included in your health plan, you would have been notified through email, phone, or physical mail. For additional information or to confirm, you can contact your health plan directly. You can also reach out to a Care Guide at 1-800-558-9922 for assistance and clarification.

When is my In-Home Assessment?

Your In-Home Assessment can be scheduled at your convenience. Your dedicated Care Guide will collaborate with you to determine a suitable time that aligns with your schedule, ensuring a smooth process and making every effort to make it comfortable for you.

Do I need an In-Home Assessment, even if I am healthy?

An In-Home Assessment, while optional, enables us to provide personalized care tailored to individual health needs and plans. It offers valuable benefits, even for those in good health, by tailoring healthcare to your living environment and identifying potential health risks early.

Will my In-Home Assessment results be shared with my Provider and Care Circle? 

Yes, the results of your In-Home Assessment will be shared with your healthcare provider and care circle. This keeps everyone involved in your care informed and better equipped to provide you with the personalized care you deserve.

How do I know if I am eligible for an In-Home Assessment? 

You can find out if you’re eligible for an In-Home Assessment by reaching out to us directly. Simply give us a call, and we’ll provide you with the necessary information. Alternatively, you can contact the member services for your health plan, and they’ll guide you on your eligibility for an In-Home Assessment.

Do you work with my Primary Care Physician and other Providers?

Yes, we collaborate with your Primary Care Physician and other healthcare providers by scheduling appointments, arranging transportation, and assisting you in finding new providers within your network, ensuring comprehensive support throughout your healthcare journey.

Can my loved ones be involved?

Yes, we engage with your entire care circle, including family and physicians, to ensure that you and all those who support you are well-informed and involved in your care.

How do I log in to the Porter Portal?

Accessing the Porter Portal is easy. Simply click the “MEMBER SIGN IN” button located in the top right corner of the page, and you’ll be on your way to your portal account. If you need assistance, don’t hesitate to contact your Care Guide for help.

How can I contact Porter?

If you’re a member, you can reach out to Porter by calling 1-800-558-9922 or emailing us at [email protected]. For all other inquiries, please use the contact box below to get in touch with us.

Other Resources

7 Hidden Benefits in Your Medicare Advantage Plan

October 27, 2023

Photo of women who works on Porter Careguide team

How Your Porter Care Guide Can Transform Your Life

October 27, 2023

How to Activate Your Porter Account

October 27, 2023

What Other Members Are Saying

“I was worried about falling because of my large oxygen tank, but my Care Guide got me a new, smaller one within 24 hours”

“My Care Guide helped clear my energy bill of over $600 and enrolled me in a Medical Rate Reduction Program.”

“I have felt alone and my husband has been battling with his health for a while now. I am thankful to have someone to call in case of concerns or questions.”

"Porter CG helped me get Chronic Condition meals, activate my $90.00 monthly flex benefit, and qualify for utility and grocery assistance. I'm really thankful for their support."

"I went without teeth for a year, which led to weight loss because I couldn't eat well. Porter CG helped me use my dental benefits, find a dentist, and get dentures."

"Before hip surgery, I needed a comfy recovery space. Porter CG found a standing recliner chair online, gave me a one-day coupon reducing it from $325 to $150"

"I was frustrated when I learned I needed a PA for my new osteoporosis injectable. Porter Care Guide quickly contacted my plan’s Specialty Pharmacy and the Rheumatology office, and they got the approval within two days."

The Support You Need, When You Need it.

Contact Your Care Guide Today! Call 1-800-558-9922 or fill out the form below.

Sales: (786) 224-7130

Customer Care: (800) 558-9922

Address:
300 E Lombard St., Suite 840,
Baltimore, MD 21202

Your Care,
Our Passion.
Your Health,
Our Priority.

Home Doctor Visits

Appointment Management

Benefits Breakdown

Health Beyond Medicine

What to Expect

What You Get

In-Home Assessments