Privacy Policy

PORTER CARES, INC. PRIVACY POLICY

Last updated on: September 16, 2025

Porter Cares, Inc. (“Porter”) is committed to respecting your privacy. Please read the following privacy policy (the “Privacy Policy”) to understand the types of Personal Information (defined below) we may collect from you when you engage with Porter Care Guides or affiliated service providers, when you visit the Member Portal website at portal.helloporter.com (our “Member Website“), or when you visit the helloporter.com website (the “General Website”)  (collectively the “Services”) and our practices for collecting, using, maintaining, protecting, and disclosing that Personal Information. By accessing or using the Services, you agree to this Privacy Policy.

This Privacy Policy will let you know the following:

1. What information do we collect about you and how do we collect it?
2. Information collected through cookies or other technology.
3. How do we use your Personal Information?
4. Who is collecting your Personal Information?
5. With whom does Porter share your Personal Information?
6. What are your choices as to how we use and disclose your Personal Information?
7. How long do we keep your Personal Information?
8. What Safeguards Does Porter Have in Place to Secure Personal Information?
9. How do you Opt-Out of Telephonic Outreach and Digital Marketing?
10. How can you access, update, or delete your Personal Information?
11. What else should you know about your privacy?
12. Notice regarding children under the age of 16.
13. How are changes made to our Privacy Policy?
14. Where is Personal Information processed?
15. How do you contact us or make a complaint regarding my privacy?
16. California Privacy Rights
17. Additional State Privacy Rights

1. What Information Do We Collect About You And How Do We Collect It?

We collect several types of information from and about users of our Services, collectively referred to as “Personal Information.” Personal Information includes, but is not limited to, information:

1. By which you may be personally identified, such as name, postal address, e-mail address, telephone number, or any other identifier by which you may be contacted online or offline;
2. That is about you but individually does not identify you; and/or
3. About your internet connection, the equipment you use to access our Services, and usage details.

We collect Personal Information:

• Directly from you when you provide it to us.
• Automatically as you navigate through the site. Personal Information collected automatically may include usage details, IP addresses, and information collected through cookies and web beacons.
• From third parties, for example, our business partners (e.g., health plans).

Personal Information Collected Directly From You:

On some of Porter’s web pages on the Member Website or General Website, you may be able to make requests, including requests to be added to an electronic distribution list. The types of Personal Information that may be collected on these pages are your name, e-mail address, home addresses, and phone numbers.

• We may also ask you for Personal Information when you report a problem with our Services.
• If you apply for a job online, such as through the General Website, we will also collect Personal Information necessary to process your application.
• If you provide us with feedback relating to the Services we will collect Personal Information including your name, email address and other information, as well as other content that you send to us.
• In addition to the Personal Information that we collect from you directly, we may also receive information about you from other sources, including our agents, suppliers and partners.
• If you write to us, we will collect copies of your correspondence, which may include Personal Information.

2. Information Collected Through Cookies Or Other Technology

As you browse on and interact with our Member Website or General Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your visits to our Member Website or General Website, including traffic data, location data, logs, information about the content you have viewed as actions taken (e.g., search queries, ad engagements, clicks and the associated dates and times), and other communication data and the resources that you access and use on the Member Website or the General Website.
• Information about your computer, or mobile device, and internet connection, including your IP address or unique device identifier, operating system, browser information (including referring URL), your preferences and settings, and cookies.

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking).

The information we collect automatically may include Personal Information, or we may maintain it or associate it with Personal Information we collect in other ways or receive from third parties. It helps us to improve our Services and to deliver a better and more personalized service, including by enabling us to:

• Make our Member Website or General Website operate efficiently and responsively.
• Improve user experience on our Member Website or General Website and speed up your searches.
• Improve and manage the Services.
• Respond to technical support requests from you.
• Estimate our audience size by determining repeat usage of the Member Website or General Website to help target advertisements based on user interests and behavior.
• Store information about your preferences, allowing us to customize our Member Website or General Website according to your individual interests.
• Recognize you when you return to our Member Website or General Website.
• Improve our marketing efforts and allow us to provide you with particularized content, including advertising based on your interests when you return to our Member Website or General Website or are on websites other than ours.
• Obtain users’ feedback about our Services.
• Measure certain traffic patterns for use as a research tool to understand how our users’ habits are similar or different from one another.
• To respond to lawful requests from public and government authorities, and to comply with applicable state/federal law, including cooperation with judicial proceedings and court orders.

The technologies we use for this automatic data collection may include:

• Cookies (or browser cookies). Internet cookies are small files, or pieces of information, which may be placed on your electronic device while you are viewing a website which enable recognition of your browser and collect and store information about your visit to our Member Website or General Website and the actions you have taken (e.g., clicks, and time spent on different pages). You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Member Website or General Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Member Website or General Website.
• Web Beacons. Pages of our Member Website or General Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

The information collected by such tracking technologies may be combined with other information to which partners that we may use have access, including your name, email address, and physical address, so that we can send you materials, either electronically or by direct mail, which may be of interest to you. We use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device until they are deleted by you).

To the extent that it may apply, Porter participates in behavior-based advertising. This means that a third party, such as our advertising service partners, may use technology (e.g., a cookie) to collect information about your use of our website and the content that you have viewed to help us deliver advertising on our site and on other third-party websites based upon your browsing activity our site. We may further tailor the advertising on our or other third-party websites based on additional information to the extent known by us or the third parties.

One of the parties that we may work with is Google, in which case, in addition to utilizing the information it collects performing services for us, Google may also use such information in other ways, including for other companies, as described in its privacy policy, which is available to read at https://www.google.com/policies/privacy/partners, so that it can provide advertising about products and services tailored to your interests. That advertising may appear either on our websites, or on other websites. You can opt-out of receiving advertising, based upon your browsing behavior, from some network advertising companies by going to the Network Advertising Initiative website or the Digital Advertising Alliance website.

3. How Do We Use Your Personal Information?

The Personal Information you provide will be used to support your browsing experience and, if applicable, your customer relationship with Porter. Your Personal Information may be shared with agents, contractors, or business partners of Porter’s for the purpose of their performing services for Porter.

We may also use your Personal Information to contact you about our own and third-parties’ goods and services that may be of interest to you. If you do not want to receive such mailings, simply “opt-out” by unsubscribing when you receive such a mailing.

In addition, Porter does research on our users’ demographics, interests, and behavior based on the Personal Information provided to us during your use of our Member Website or General Website.

4. Who Is Collecting Your Personal Information?

When you use or receive our Services or are on our Member Website or General Website and are asked for personal information, you are sharing that information with Porter and/or its vendors or business associates, unless specifically stated otherwise.

5. With Whom Do We Share Your Information? 

We may disclose Personal Information that we collect, or that you provide as described in this Privacy Policy:

• To contractors, service providers, our partners, providers, health information exchanges, your health plan, and other third parties, we use to support our business.
• To a buyer or other successor in the event of a merger, or sale or transfer of some or all of Porter Cares, Inc.’s assets, or those of its affiliates or wholly or partially owned entities, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by Porter Cares, Inc. or such entities about our Member Website or General Website users is among the assets transferred.
• To third parties to market their products or services to you if you have not opted out of these disclosures. For more information, see Section 6. “Your Choices About How We Use and Disclose Your Information.”
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the Personal Information.
• With your consent.

We may also disclose your Personal Information:

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Porter Cares, Inc., our customers, or others.

6. Your Choices About How We Use And Disclose Your Personal Information

We strive to provide you with choices regarding the Personal Information you provide to us. We have created mechanisms to provide you with the following control over your Personal Information:

• Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
• Disclosure of Your Personal Information for Third-Party Advertising. If you do not want us to share your Personal Information with unaffiliated or non-agent third parties for promotional purposes, you can opt out by sending us an email stating your request to [email protected]

• Promotional Offers from the Company. If you do not wish to have your Personal Information used by the Company to promote our own or third parties’ products or services, you can opt out by going to Unsubscribe – Porter. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions.
• Targeted Advertising. If you do not want us to use Personal Information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt out by sending us an email stating your request to [email protected].

We do not control third parties’ collection or use of your Personal Information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your Personal Information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website and from members of the Digital Advertising Alliance (“DAA”) on the DAA’s website.

• Health Information Exchanges. As permitted by law, your health information will be shared with this exchange in order to provide faster access, better coordination of care and assist providers and public health officials in making more informed decisions. You may “opt-out” and disable access to your health information. Please see Appendix A for more information relating to the Health Information Exchanges.

If you prefer, you can usually choose to set your browser to remove cookies and reject cookies. If you enable a do not track signal or otherwise configure your browsers to prevent us from collecting cookies, you will need to reenter your login information each time you visit the login page. You may also be unable to take advantage of some of the Services.

7. How Long Do We Keep Your Personal Information?

Porter retains your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. What Safeguards Does Porter Have in Place to Secure Personal Information?

Porter stores Personal Information on secured servers and uses a combination of technical, administrative, and physical safeguards to protect your Personal Information. Such safeguards include, but are not limited to, user authentication and encryption.

WE CANNOT GUARANTEE OR WARRANT THAT SUCH TECHNIQUES WILL PREVENT UNAUTHORIZED ACCESS TO YOUR PERSONAL INFORMATION. PORTER IS UNABLE TO GUARANTEE THE SECURITY OR INTEGRITY OF PERSONAL INFORMATION TRANSMITTED OVER THE INTERNET, AND THERE IS NO GUARANTEE THAT YOUR PERSONAL INFORMATION WILL NOT BE ACCESSED, DISCLOSED, ALTERED, OR DESTROYED BY BREACH OF ANY OF OUR PHYSICAL, TECHNICAL, OR ADMINISTRATIVE SAFEGUARDS. ACCORDINGLY, WE DO NOT AND CANNOT ENSURE OR WARRANT THE SECURITY OR INTEGRITY OF ANY PERSONAL INFORMATION YOU TRANSMIT TO US. YOU ASSUME THE RISK THAT UNAUTHORIZED ENTRY OR USE, HARDWARE OR SOFTWARE FAILURE, AND OTHER FACTORS MAY COMPROMISE THE SECURITY OF YOUR PERSONAL INFORMATION AT ANY TIME.

9. How do you Opt-Out of Telephonic Outreach and Digital Marketing?

Porter provides the ability for certain affiliated health plan members (“Members”) to opt out of telephone, email, and SMS communications. The below describes the various methods.

1.) Member Outreach Emails:

Member outreach emails contain an “unsubscribe” link that allows the Member to enter their email address and unsubscribe from future email communications.

2.) Porter SMS Updates:

Porter SMS updates provide the option for the Member to text “STOP” to 70679 to opt out of future SMS communications if already opted in.

Sharing excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

3.) Opt-Out via Email:

Members can opt-out of email-based  Member Communications at Unsubscribe – Porter.

4.) Opt-Out via Care Guide:

By calling Porter at (800) 885-9922, a Member can speak with a Care Guide to opt out of future communications.

For all Member outreach, Porter adheres to all applicable laws and its Telephone Consumer Protection Act (TCPA) Policy.

10. How Do You Access, Update, Or Delete Your Personal Information?

You can request the Personal Information that Porter has collected about you, correct factual inaccuracies in that information, remove Personal Information from Porter’s data bases and/or update it by contacting [email protected].

BY REQUESTING TO LIMIT USE OF YOUR PERSONAL DATA OR DELETE PERSONAL DATA, YOU ACKNOWLEDGE AND AGREE THAT PORTER WILL NOT BE LIABLE TO YOU FOR ANY CORRESPONDING LIMITATION IN THE SCOPE OF SERVICES OR TERMINATION OF SERVICES AS NECESSARY TO COMPLY WITH YOUR REQUEST.

11. What Else Should I Know About My Privacy?

Third-party Internet sites and services accessible through Porter have separate privacy and data-collection practices, independent of us. Porter has no responsibility or liability for these independent policies or actions. Please be careful and responsible online. If you post Personal Information online that is accessible to the public, you may receive unsolicited messages from other parties in return. While we strive to protect your Personal Information, Porter cannot ensure or warrant the security of any Personal Information through the transmission process, and you do so at your own risk.

12. Notice Regarding Children Under the Age of 16.

Our Services are not intended for children under 16 years of age. We do not knowingly collect Personal Information from children under 16. If you are under 16, do not use or provide any Personal Information on this Services or on or through any of its features. If we learn we have collected or received Personal Information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any Personal Information from or about a child under 16, please contact us at: [email protected] or 4857-6765-3216

13. How Do I Contact You Or Make A Complaint Regarding My Privacy?

If you have any questions, comments or complaints concerning our privacy practices outlined in this Privacy Policy, please contact us by sending a thorough description to [email protected], and we will try to resolve it.

14. Where Is Personal Data Processed?

The Personal Data we collect through the Website will be stored on secure servers in the United States. Personal Data may be transmitted to third parties, which parties may store or maintain the data on their secure servers. These third parties are not permitted to transfer your Personal Data outside of the United States.

15. How Are Changes Made to Your Privacy Policy?

It is our policy to post any changes we make to our Privacy Policy on this page. If we make material changes to how we treat a user’s or a Member’s Personal Information, we will notify you through a notice on the Member Website or General Website home page. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Member Website or General Website and this Privacy Policy to check for any changes.

16. California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (“CCPA”) may apply to you.

Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask for and obtain from us an annual list identifying the categories of personal customer information which we shared, if any, with our affiliates and/or third parties in the preceding calendar year for marketing purposes. This list will be provided free of charge. Contact information for such affiliates and/or third parties must be included. If you are a California resident and would like a copy of this notice, please submit a written request to [email protected].

17. Additional State Privacy Rights

Depending on what state you live in, you may have rights in addition to the rights listed above. These rights may include:

1. Right to access a copy of your Personal Information.
2. Right to correction of your Personal Information.
3. Right to delete your Personal Information from our Services.
4. Right to receive your Personal Information in a structured, commonly used and machine-readable format.
5. Right to opt out of certain uses of your Personal Information.
6. Right to prohibit our collection of Personal Information if it isn’t relevant and necessary to providing you Services.

If you would like to learn more and/or exercise one or more of these rights, please contact us at [email protected].

Appendix A: Health Information Exchange Opt-Out Instructions

Chesapeake Regional Information System for our Patients (Maryland)

We have chosen to participate in the Chesapeake Regional Information System for our Patients (“CRISP”), a regional health information exchange (“HIEs”) serving Maryland. CRISP is also affiliated with and shares data with other HIEs, including those in Alaska, Connecticut, D.C., Maryland, and West Virginia. As permitted by law, your health information will be shared with this exchange in order to provide faster access, better coordination of care and assist providers and public health officials in making more informed decisions. You may “opt-out” and disable access to your health information available through CRISP by calling 1-877-952-7477 or completing and submitting an Opt- Out form to CRISP by mail, fax or through their website at www.crisphealth.org. Public health reporting and Controlled Dangerous Substances information, as part of the Maryland Prescription Drug Monitoring Program (“PDMP”), will still be available to providers.